"Excellence in Property Management",
Excel Property Management, Inc. is a North Carolina-based company specializing in affordable housing, licensed in North Carolina, South Carolina, and Virginia. With over two decades of experience, we have established a reputation for excellence in the property management industry. Our team of dedicated professionals is committed to providing exceptional service to our clients and residents.
Our Philosophy
At Excel Property Management, we believe that every individual has the right to quality, affordable, and decent housing. We strive to assist in meeting that basic need for all applicants and residents. Our mission is to provide a high level of dedication, initiative, quality, and responsibility to our clients and their properties.
Our History
Excel Property Management, Inc. was organized in 1994 as a professional real estate management firm specializing in providing property management services to owners of affordable and conventional multi-family housing. Our experience is extensive and diverse, having managed all types of multi-family housing, including low-income housing tax credit program, government-assisted, and conventional properties ranging in size from 20 to over 450 units across 13 states. Prior to founding Excel Property Management, our owners had worked together in a large property management company for an average of 11 years.
Our Services
Excel Property Management offers a wide range of services to our clients, including:
- Property Management: We provide professional property management services to owners of affordable and conventional multi-family housing. Our services include property inspections, rent collection, and maintenance coordination.
- Low-Income Housing Tax Credit (LIHTC) Administration: We assist developers and investors in securing and managing LIHTC properties.
- HUD REAC Inspections: Our team conducts inspections of Housing and Urban Development (HUD) properties to ensure compliance with HUD regulations.
- LIHTC File Audits: We perform audits of LIHTC files to ensure compliance with IRS regulations.
- Training and Consulting Services: Our experts provide training and consulting services to owners, operators, and management companies on affordable housing best practices.
- Marketing Services: We offer marketing services to help owners and operators fill vacant units and increase property values.
- Accounting Services: Our accounting team provides financial management services to property owners and operators.
- Troubleshooting Distressed Properties: We assist owners and operators in resolving issues with distressed properties.
Our Expertise
Excel Property Management has extensive experience in managing properties for various clients, including non-profit organizations, public housing authorities, and private developers. Our team has worked on over 100 operational properties, providing a range of services to meet the unique needs of each property.
Our Commitment
At Excel Property Management, we are committed to excellence in property management. We achieve this through a dedicated team of professionals who possess a deep understanding of the industry and a passion for delivering exceptional service to our clients and residents.
Poor Management and Bad Experiences
Several residents have shared their horrible experiences with Excel Management, citing poor management, unprofessional behavior, and lack of care for residents' well-being. From the start, residents have felt trapped in what feels like a prison-like situation, with no communication from management and rising rents. The majority of the reviews are one-star ratings, with residents expressing frustration, anger, and disappointment with the management team and the company as a whole.
Specific Issues and Concerns
Residents have reported various issues, including a lack of communication, unprofessional behavior from management, and a sense of being treated like second-class citizens. Some have experienced poor maintenance, dirty properties, and bullying from management. Several reviewers have shared stories of being mistreated, ignored, or disrespected by management, which has led to feelings of anxiety, frustration, and hopelessness.
Concerns About Safety and Well-being
Some residents have expressed concerns about the safety and well-being of themselves and others living in Excel properties. They have reported incidents of violence, threats, and bullying from management staff, which has created a hostile and fearful environment. Residents have also shared concerns about the lack of care for residents' needs and well-being, as well as the lack of accountability from management.
Recommendations and Suggestions
Based on these reviews, it is clear that Excel Management has several issues that need to be addressed. Residents suggest that the company needs to revamp its management team, improve communication, and prioritize the well-being of its residents. They also recommend holding management staff accountable for their actions and ensuring that residents' concerns are heard and addressed.
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