Business Details
48 Years
experience
Emergency
services
Your Trusted Property Management Partner in San Antonio
Hendricks Property Management has been a trusted leader in San Antonio property management since 1978. As a second-generation family business, we combine decades of industry experience with personalized service to maximize property value and owner returns. Our comprehensive approach includes strategic marketing, rigorous tenant screening, proactive maintenance coordination, and transparent financial reporting. We specialize in single-family homes, townhomes, and small multi-unit complexes, leveraging our deep local market knowledge to optimize rental performance. Our team of certified professionals maintains strong relationships with vetted contractors and utilizes advanced technology for efficient operations.Backed by the National Association of Residential Property Managers (NARPM), we adhere to the highest standards of professionalism and ethics. Our proprietary systems ensure properties remain occupied and well-maintained while providing 24/7 owner portal access for complete transparency. With a proven track record of resolving over 40 years of property management challenges, we deliver reliable service through our Happiness Performance Pledge, guaranteeing contract flexibility and satisfaction assurance.
Services
Property Marketing
Tenant Screening
Maintenance Coordination
Rent Collection
Property Surveys
Financial Reporting
Leasing Services
HOA Compliance
Property Evaluation
Eviction Management
Details
- Year established: 1978
Highlights and features
- We offer 45+ years of specialized property management experience since 1978
- Our proprietary systems ensure 24/7 property monitoring and reporting
- We maintain a vetted network of reliable maintenance professionals
- Our Happiness Performance Pledge guarantees contract flexibility
- We provide personalized attention with technology-driven efficiency
Associations and certifications
- National Association of Residential Property Managers (NARPM)
Services
Property Management
Our comprehensive property management services cover all aspects of rental property operations. We handle maintenance coordination, financial reporting, and HOA compliance while providing 24/7 owner portal access. With personalized attention from dedicated property managers, we ensure optimal property performance through regular evaluations and market analysis. Our proven systems maintain 98% client retention while maximizing investment returns through strategic decision-making.
Tenant Screening
Thorough tenant screening protects your investment through rigorous background checks and application processing. Our standardized procedures include credit analysis, criminal record checks, and rental history verification. This systematic approach reduces eviction risks by 40% while maintaining compliance with fair housing regulations. We handle all communication and documentation to ensure qualified tenants for property owners.
Maintenance Coordination
Proactive maintenance coordination preserves property value through our network of vetted contractors. We manage work orders from submission to completion, handling emergency repairs within 24 hours. Our systems track service history and costs while ensuring quality workmanship. Regular property evaluations identify maintenance needs before they become costly issues, maintaining tenant satisfaction and property standards.
Rent Collection
Streamlined rent collection utilizes multiple payment channels including online portals and in-person options. We enforce timely payments through automated reminders and late fee systems while providing 24/7 financial reporting. Funds are transferred to owners by the 10th of each month through ACH payments, ensuring reliable cash flow with complete transaction transparency.
Property Evaluation
Bi-annual property evaluations monitor investment condition through detailed walkthroughs. Our certified inspectors identify maintenance needs, document property condition, and assess market positioning. Digital reports with photographic evidence provide owners with comprehensive updates. These evaluations help maintain property value while identifying opportunities for rent optimization and capital improvements.
People
Karen Hendricks
President and Broker
As President and Broker, Karen Hendricks leads our team with over 30 years of property management experience. She oversees operations and client relations while maintaining real estate licensing. Her leadership ensures adherence to industry standards and client satisfaction.
Kyle Hendricks
Vice President
Vice President Kyle Hendricks manages daily operations with multiple certifications including Master Property Manager. He focuses on service quality and team development while maintaining direct client communication channels for property owners.
Ashley Kerr
Director of Operations
Director of Operations Ashley Kerr oversees workflow efficiency and process implementation. With extensive property management experience, she ensures smooth operations across all departments while maintaining compliance with regulatory requirements.
Lacy Hendricks
Director of Marketing
Director of Marketing Lacy Hendricks develops strategic marketing campaigns for property rentals. She manages digital marketing efforts and coordinates professional photography to maximize property exposure in competitive markets.
Tracy Byrd
Property Manager
Property Manager Tracy Byrd handles day-to-day property operations including tenant relations and maintenance coordination. With real estate licensing and local market expertise, she ensures timely issue resolution for property owners.
Questions
How long have you been in the property management business?
Hendricks Property Management was founded in 1978 and operates as a second-generation family business with over 45 years of experience.
What type of properties do you manage?
We specialize in single-family homes, townhomes, duplexes, and small multi-unit complexes throughout San Antonio and surrounding areas.
What happens if I'm not satisfied with your services?
Our Happiness Performance Pledge allows contract termination with 30-day written notice if you're not completely satisfied with our services.
How do you collect rent from tenants?
Tenants can pay through our online portal, PayNearMe locations, or traditional checks. We process payments and distribute funds by the 10th of each month.
What are your management fees?
Our standard management fee is 10% of collected rent, with a reduced 9% rate for military veterans and first responders.
Why must I list you as additional insured?
As property managers handling daily operations, being listed as additional insured ensures proper legal protection for both parties during property management activities.
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