Love people and treat them well, provide the best mortgage experience
Our Mission
Keystone Mortgage thrives on building genuine relationships and guiding individuals and families through the intricate process of securing a mortgage. We believe in transparency, personalized guidance, and fostering trust to empower our clients throughout their homeownership journey.
Our Beginnings
Born from a dissatisfaction with the impersonal and frustrating mortgage experiences faced by founder Matt Padgett, Keystone Mortgage was established in 2006. From humble beginnings in Knoxville, TN, the company has expanded to Sarasota, FL, driven by a relentless pursuit of exceeding expectations and delivering exceptional customer service.
Our Core Values
- Super Energy & Happiness: We derive energy and motivation from positive interactions and a genuine desire to see our clients achieve their dreams.
- Love People & Treat Them Well: We cultivate genuine relationships by offering respectful and personalized attention to every client.
- Constant Growth & Ownership: We embrace continuous learning and development, empowering our team to take ownership of every mortgage journey.
Our Expertise
Our team of experienced mortgage professionals possesses extensive knowledge in:
- Loan Pre-Qualification: Precise assessment of financial situation to determine eligibility and best mortgage options.
- Loan Options Guidance: Comprehensive understanding of various mortgage types and their benefits, tailored to each client's needs.
- Competitive Rates: Access to competitive interest rates and loan programs from a diverse network of lenders.
- Smooth Processing: Expertise in navigating the intricacies of paperwork, documentation, and closing processes.
Client-Centered Approach
More than just a mortgage broker, we act as trusted advisors. We take the time to understand individual circumstances, goals, and anxieties. We provide clear and concise explanations, answer questions promptly, and offer unwavering support throughout the process.
Join Us
If you share our passion for empowering individuals and fostering lasting client relationships, join us on our journey to provide exceptional mortgage experiences.
Overall Experience
The majority of the reviews are 5-star ratings, with most authors praising their experience working with Keystone Mortgage Group. The reviewers commend the company's staff, particularly Allie, for being knowledgeable, responsive, and efficient. Many mention feeling supported and well-informed throughout the process, and appreciate the extra effort taken to answer their questions and make their experience as smooth as possible.
Service
The staff at Keystone Mortgage Group are described as friendly, patient, and knowledgeable. They are said to be well-organized, responsive, and communicative, making the process of buying or refinancing a home stress-free and streamlined.
Particular Staff Members
Allie is mentioned multiple times as a standout staff member, praised for her exceptional customer service, expertise, and prompt responses. Other staff members, such as Destiny, Paul, Will, Adam, and Kelsey, also receive high praise for their professionalism and attention to detail.
Effectiveness
Reviewers appreciate that Keystone Mortgage Group is able to deliver results, helping them achieve their goals of buying or refinancing a home. They praise the company's ability to navigate complex processes, address concerns, and provide easy communication throughout the transaction.
Recommendations
The majority of reviewers would highly recommend Keystone Mortgage Group to friends, family, and colleagues, citing their exceptional service, expertise, and attention to detail.
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