A Commitment to Community and Expertise
Sterling Real Estate Management is a family-owned and operated company with deep roots in Flagstaff, Arizona. For over 35 years, we have proudly served local Homeowner's Associations (HOAs) and income property owners with unwavering attention, personalized service, and expertise.
Dedicated HOA Management
Our expertise in community management is unparalleled. We currently manage over 30 of Flagstaff's most prominent communities, leveraging our extensive experience and local knowledge to foster vibrant, healthy neighborhoods. We provide comprehensive services including:
- Financial Management: Oversight of budgets, assessments, and payments.
- Communication & Governance: Effective communication with board members, residents, and vendors.
- Compliance & Enforcement: Maintaining community rules and regulations.
- Maintenance & Inspections: Coordinating property maintenance and inspections.
- Vendor Management: Selecting and managing qualified contractors.
Comprehensive Income Property Management
Beyond HOA management, we also supervise hundreds of income properties, including residential, commercial, retail, and industrial properties. Our services encompass:
- Tenant Screening & Selection: Comprehensive approach to selecting reliable tenants.
- Lease Management: Thorough preparation and execution of rental agreements.
- Rent Collection & Payment Processing: Efficient management of tenant payments.
- Property Maintenance & Repairs: Coordination of maintenance requests and repairs.
- Financial Reporting: Detailed reporting of income, expenses, and property performance.
A Team of Experienced Professionals
Our team of dedicated professionals brings together over 60 years of diverse experience in property management. Each Property Manager is licensed by the state of Arizona and is committed to delivering personalized service, prompt responses, and proactive communication.
Our unwavering dedication to personalized service, meticulous attention to detail, and deep understanding of the Flagstaff community have earned us the trust of countless homeowners and property owners. Contact us today to learn how Sterling Real Estate Management can help you achieve peace of mind and maximize the value of your community or investment.
Overall Experience
The majority of reviewers had a negative experience with Sterling Real Estate Management, citing poor communication, unprofessionalism, and a lack of responsiveness.
Communication Breakdown
Many reviewers experienced difficulties in getting a response from the company, with some not receiving callbacks or emails. One reviewer was hung up on twice by the receptionist, who was described as rude and unhelpful.
Poor Customer Service
Several reviewers encountered unprofessional behavior from employees, including rudeness, combativeness, and a general lack of customer service skills.
Property Conditions
One reviewer was disappointed with the condition of a rental property, which was left in a poor state, and another reviewer was unhappy with the company's "as-is" policy, which left tenants responsible for cleaning.
Unethical and Unprofessional Behavior
Some reviewers accused the company of being unethical and unprofessional, citing dishonesty, disrespect, and incompetence. One reviewer reported a violation of the realtors' code of conduct.
Positive Experiences
On the other hand, a few reviewers had positive experiences with Sterling Real Estate Management, citing helpful agents, excellent service, and a smooth rental process.
Agent Performance
Some reviewers praised the performance of specific agents, such as Tammy, who was described as extremely helpful and patient.
