Business Details
38 Years
experience
Your Trusted Property Management Partner
At Great Lakes Management (GLM), we approach property management as a mission to create vibrant communities where people thrive. Our work spans residential and commercial real estate across the United States, with a focus on strategic management at every stagefrom pre-construction consulting to ongoing operations. With over $1 billion in assets under management and 47 communities nationwide, we combine industry expertise with a commitment to our core values: Positivity, Resourcefulness, Accountability, Compassion, and Teamwork. Our team of more than 1,000 professionals brings decades of experience, including an average corporate tenure of 9 years and executive leadership with over 18 years of service. We specialize in multi-family properties, senior living communities, student housing, and commercial developments, while our subsidiary, Gentle Touch Health, provides home healthcare services within senior housing communities.Our approach emphasizes long-term relationships with investors and building owners, supported by efficient accounting, risk management, and compliance systems. We invest in staff development and operational policies to ensure communities are managed effectively, while our leadership team drives innovation in technology and lease-up strategies. Recognized by national and local trade associations, we maintain a dynamic work environment where employees feel empowered to deliver exceptional service. This dedication to quality and community has made us a trusted partner in real estate management for over three decades.
Services
Property Management
Development Consultation
Lease-Up Marketing
Senior Living Management
Student Housing Services
Asset Management
Commercial Property Management
Pre-Construction Consulting
Home Healthcare Services
Operational Training
Details
- Year established: 1988
Highlights and features
- We offer 30+ years of experience in residential and commercial property management.
- Our team manages $1 billion+ in assets across 47 communities nationwide.
- We specialize in multi-family, senior living, and student housing developments.
- Our executive leadership team has over 18 years of average tenure.
- We provide integrated home healthcare services through our Gentle Touch Health subsidiary.
Services
Property Management
We provide comprehensive property management services for residential and commercial real estate. Our expertise includes operational oversight, financial management, and regulatory compliance. With 30+ years of experience managing $1 billion+ in assets, we ensure properties are maintained to the highest standards while maximizing value for owners and residents.
Development Consultation
Our development consultation services guide clients through pre-construction and pre-opening phases. We offer strategic advice on design, marketing, and team building to ensure successful project launches. This expertise helps clients optimize property performance from the earliest stages of development.
Senior Living Management
We specialize in managing senior living communities with services including assisted living and memory care. Through our Gentle Touch Health subsidiary, we provide integrated home healthcare services. Our approach combines compassionate care with professional management to support residents' quality of life.
Student Housing Services
Our student housing management focuses on creating safe, supportive living environments near educational institutions. We implement targeted marketing strategies and lease-up programs tailored to student needs while maintaining high operational standards across our managed communities.
Lease-Up Marketing
We develop and execute lease-up marketing strategies to maximize occupancy rates for new developments. Our approach combines market analysis with targeted outreach to attract residents while ensuring properties achieve financial goals through effective pricing and promotional campaigns.
People
Michael Pagh
President & CEO
Co-founded Great Lakes Management in 1988 and has 40 years of real estate experience. Licensed broker and former Chairman of the Minnesota Multi-Housing Association. Graduated from the University of Minnesota.
Vicky Dwyer
Chief Financial Officer
30-year tenure at GLM with expertise in corporate accounting and compliance. Holds a Bachelor of Science in Accounting from Minnesota State University. Promoted from Corporate Controller to CFO.
Lorien Mueller
VP of Asset Management
20-year GLM veteran responsible for maximizing asset value. Oversees property management performance and develops operational policies. Holds degrees in Communication Studies and Counseling from Winona State and South Dakota State Universities.
Adam Pagh
Executive Vice President
Joined GLM in 2016 after 10 years in wealth management. Focuses on acquisitions and development opportunities. Holds a Finance degree from the University of Denver and supports site-level operations.
Donna Flaata
Director of Senior Housing Development
38 years of senior housing experience with leadership roles in independent living, assisted living, and memory care. Joined GLM in 2020 to oversee new community development and lease-up operations.
Questions
What types of properties does Great Lakes Management handle?
We manage multi-family residential properties, senior living communities, student housing, and commercial developments across the United States.
How long has Great Lakes Management been in business?
We've been providing property management services since 1988, with our executive team having over 18 years of average tenure.
Do you offer healthcare services in senior housing communities?
Yes, through our subsidiary Gentle Touch Health, we provide licensed home healthcare services within our senior housing communities.
What makes Great Lakes Management different from other firms?
Our mission-driven approach combines 30+ years of experience with a values-based culture and specialized expertise in niche housing markets.
How many communities do you currently manage?
We manage 47 residential and commercial communities nationwide, with over $1 billion in assets under management.
What career opportunities are available at GLM?
We offer diverse career paths in property management, finance, healthcare, and operations with over 1,000 employees and ongoing hiring initiatives.