Business Details
41 Years
experience
Emergency
services
Expert Property Management Services in Oregon & Washington
Founded in 1985, The Management Group (TMG) has established itself as a leader in property management across Oregon and Washington. With a team of over 160 professionals, we specialize in multifamily, single-family, and homeowner association management, backed by prestigious accreditations like the Accredited Management Organization (AMO) designation from IREM. Our commitment to excellence is reflected in our comprehensive services, including tenant placement, maintenance, and financial management, all designed to maximize returns for property owners. We pride ourselves on our regional expertise, personalized service, and a track record of client retention and resident satisfaction. Our leadership, including President Carmen Villarma (a Certified Property Manager), ensures adherence to the highest industry standards through continuous training and compliance with evolving regulations.TMG's dedication to community impact is evident through initiatives like TMG Cares, which has funded over $38,000 in local projects. Our technology-driven approach, including the zInspector platform for property inspections, streamlines operations while maintaining transparency. With a portfolio spanning 71 multifamily properties, 2,700 homes, and 200 HOAs, we combine scale with personalized attention to honor expectations of homeowners, clients, and residents. Our recognition as a top women-owned business and fastest-growing company underscores our commitment to innovation and service excellence.
Services
Property Management
Tenant Placement
Maintenance Services
HOA Management
Rental Analysis
Details
- Year established: 1985
Highlights and features
- We've innovated property management in the Pacific Northwest since 1985
- Our 160+ employees include IREM-certified professionals and AMO-accredited experts
- 24/7 emergency maintenance services available across our service areas
- Comprehensive tenant screening with credit, criminal, and rental history checks
- Proprietary zInspector technology for transparent property inspections and documentation
Associations and certifications
- Accredited Management Organization (AMO)
- Certified Property Manager (CPM)
What people say
Quick maintenance response
Professional staff
Market-leading rents
Transparent communication
Reliable payments
Services
Property Management
Our full-service property management covers multifamily communities, single-family homes, and HOAs. We handle tenant relations, maintenance coordination, financial reporting, and regulatory compliance. Our 160+ team members use proprietary technology for transparent operations while maximizing property value through strategic market positioning. Services include lease renewals, vendor management, and annual maintenance surveys to preserve and enhance asset performance.
Tenant Placement
We find qualified tenants through comprehensive screening including credit checks, criminal background verification, and rental history analysis. Our marketing reaches 30+ platforms with professional photography and virtual tours. The process includes property walkthroughs, lease preparation, and move-in inspections. We maintain a waiting list through our dedicated Relocation Department to minimize vacancy periods and ensure consistent cash flow for owners.
Maintenance Services
Our in-house TMG Maintenance Services NW team handles routine and emergency repairs across Vancouver, Portland, and Tri-Cities. We use bulk vendor partnerships to reduce costs while maintaining quality. Services include 24/7 emergency response, turnover repairs after move-outs, and annual property surveys. Our EPSA Check system ensures properties meet occupancy standards through electrical, plumbing, and appliance inspections during tenant transitions.
HOA Management
We manage 200 HOAs with 21,815 units, handling board communications, budget preparation, and covenant enforcement. Our services include reserve fund planning, vendor coordination, and compliance with state-specific HOA regulations. We provide annual maintenance surveys to identify deferred maintenance and coordinate capital improvement projects. Our team ensures smooth operations through regular board meetings and transparent financial reporting.
Rental Analysis
Our free rental analysis provides property-specific market insights including comparable rent benchmarks, price-per-square-foot data, and occupancy trends. We analyze 4-5 similar properties in your area to determine optimal pricing strategies. The report includes recommendations for property improvements to maximize returns, leveraging our local market expertise in Clark County, Portland, and Tri-Cities metro areas.
People
Carmen Villarma
President
Founder and President of TMG with CPM certification from IREM. Leads strategic direction while maintaining strict adherence to AMO accreditation standards through continuous staff development and compliance oversight.
Denise Dunkle
Chief Financial Officer
Manages financial operations including accounting, budgeting, and tax compliance for TMG's $410M asset portfolio. Oversees 1099 reporting and investor financial statements with a focus on transparency and regulatory compliance.
Melissa Garrett
Director, Multifamily Division
CPM-certified leader with 20+ years of multifamily management experience. Oversees operations for 71 multifamily properties while maintaining TMG's position as a top women-owned business in the Pacific Northwest.
Jorge Ferro
Senior Property Manager
RMP-certified property manager with over two decades of experience. Specializes in client communication and long-term tenant retention while maintaining strict compliance with federal and state housing regulations.
Michelle Villarma
Director of Business Development
Leads business growth initiatives across Oregon and Washington. Focuses on client acquisition through personalized service while maintaining TMG's reputation for excellence in property management since 1985.
Questions
What areas do you service?
We manage properties in Portland, Oregon; Vancouver, Washington; and Tri-Cities, Washington, including surrounding metro areas.
How do you screen tenants?
Our comprehensive screening includes credit checks, criminal background verification, rental history, income validation, and reference checks.
Do you offer 24/7 emergency services?
Yes, we provide 24/7 emergency maintenance through our dedicated hotline for urgent property issues.
How are maintenance requests handled?
Non-emergency requests are submitted through our resident portal, with emergency issues addressed immediately via phone.
What property types do you manage?
We handle multifamily communities, single-family homes, condominiums, and homeowner associations (HOAs).
How often do you inspect properties?
We conduct move-in inspections, annual surveys, and bi-annual drive-by inspections to maintain property standards.
Videos
