Business Details
50+ Years
experience
Emergency
services
Trusted Property Management Services in Shorewood, IN
1st American Management has been a trusted leader in property management since 1975, evolving from a department within the Harley Snyder Companies to an independent entity in 1993. Under the leadership of John R. Marshall, who served as sole owner until 2021, and now co-owners Gina Manns and Michael Bottos, we have grown to become the largest locally-owned property management firm in Northwest Indiana. Our team of certified professionals manages over 2 million square feet of commercial properties and 15,000 residential units, serving high-profile clients like Methodist Hospitals and Peoples Bank. We specialize in property management, leasing, facility maintenance, and financial reporting, supported by 24/7 in-house maintenance services and cutting-edge technology like AppFolio Property Manager.With four Certified Property Managers and over 40 employees, we combine decades of experience with innovative solutions to protect and enhance property investments. Our commitment to transparency, client education, and proactive management has earned us long-term partnerships with associations and commercial property owners. We maintain rigorous standards through written policies, regular inspections, and comprehensive financial oversight, ensuring optimal property performance. Today, we continue to build on our legacy of excellence while adapting to the evolving needs of property owners and tenants.
Services
Property Management
Leasing Services
Facility Maintenance
Financial Reporting
Concierge Services
Details
- Year established: 1975
Highlights and features
- We have over 45 years of experience in property management.
- Our team includes four Certified Property Managers.
- We offer 24/7 in-house maintenance services.
- We utilize AppFolio Property Manager software for client transparency.
- We manage over 2 million square feet of commercial properties.
Services
Property Management
Our property management services cover budget preparation, financial reporting, insurance recommendations, and long-term asset planning. We handle tenant relations, covenant enforcement, and property inspections for residential associations and commercial clients. With dedicated managers overseeing 170+ associations and 50+ commercial properties, we ensure compliance with legal requirements while maximizing property value through proactive maintenance and strategic planning.
Facility Maintenance
Our licensed maintenance team provides HVAC, plumbing, electrical, and carpentry services with 24/7 emergency response. We coordinate janitorial work, pest control, landscaping, and seasonal tasks like snow removal. Preventive maintenance programs and capital improvement planning help extend property lifespan while maintaining safety standards. Regular inspections cover critical systems from fire equipment to accessibility features, ensuring code compliance and tenant safety.
Financial Reporting
We deliver comprehensive financial management including balance sheets, income statements, and accounts receivable/payable reports. Our team prepares annual budgets, processes weekly disbursements, and provides year-end tax documentation. With certified professionals managing collections and late fee enforcement, we maintain strict budget adherence while offering transparent financial oversight through detailed monthly reports and digital access to account information.
Concierge Services
Our concierge team offers temperature monitoring, plumbing emergency response, and contractor coordination for residential properties. We assist with lock changes, key retrieval, and home security alarm management while providing delivery acceptance services. These fee-based services operate on a one-hour minimum basis, combining convenience with professional execution to maintain property security and owner peace of mind.
Leasing Services
We provide full-cycle leasing services including property marketing, tenant screening, and lease administration. Our team manages tenant retention strategies and handles lease violations while maintaining detailed records of new occupants. With access to market data and legal compliance expertise, we optimize occupancy rates while protecting property owners' interests through structured lease agreements and proactive tenant communication.
People
Michael R. Bottos
Chief Operating Officer/President
Michael Bottos, CPM, has served as Chief Operating Officer since 2019 after joining as Executive Vice President in 2018. With extensive property management experience, he oversees daily operations and strategic direction while maintaining industry certification standards.
Gina Manns
Chief Financial Officer/Vice President
Gina Manns, CPA, became CFO in 2017 after serving as Accounting Manager. She manages financial operations including budget preparation, tax reporting, and capital planning while ensuring compliance with accounting standards and regulatory requirements.
Marianne Welsh
Vice President of Operations
Marianne Welsh leads operational strategy since her 2019 appointment, coordinating property management teams and implementing process improvements. With deep industry knowledge, she ensures consistent service delivery across residential and commercial portfolios.
John R. Marshall
Founder/Vice President
John Marshall founded the company in 1993 and served as sole owner until 2021. He continues as Vice President, managing select properties and driving business development initiatives while mentoring leadership on strategic growth opportunities.
Renee Jeffries
Assistant Vice President
Renee Jeffries, CPM, directs property management operations with over two decades of experience. She oversees client relations and service delivery while maintaining industry certification standards through continuous professional development.
Questions
What property types do you manage?
We manage residential properties including condominiums and single-family homes, plus commercial spaces ranging from 5,000 to 126,000 square feet.
Do you offer 24/7 maintenance services?
Yes, our licensed maintenance team provides 24/7 emergency response for HVAC, plumbing, electrical, and structural issues across all managed properties.
How can owners access property information?
Owners use our AppFolio Property Manager portal for payment history, document access, and communication with property managers at any time.
What financial reporting do you provide?
We deliver monthly balance sheets, income statements, accounts receivable/payable reports, and year-end tax documentation with budget preparation assistance.
Are concierge services included in management fees?
Concierge services operate on a fee-for-service basis at hourly rates, with a one-hour minimum charge for residential property assistance.
