Providing Superior Services and Exceptional Living Experiences
At ISM Management Company, we pride ourselves on providing exceptional property management services to our residents. With over 70 apartment communities and single family homes across California, Nevada, Tennessee, and Illinois, we strive to deliver a superior living experience to our residents. Established in 2000, our company has grown to become a leading player in the property management industry, with a team of seasoned professionals dedicated to providing excellent customer service.
Our Services
We offer a range of services designed to make your life easier, from online applications and online payments to flexible lease terms and 24-hour maintenance. Our residents' complete satisfaction is our top priority, and we strive to provide an exceptional living experience.
Our Properties
With a portfolio of over 70 apartment communities and single family homes, we have a variety of housing options available to suit our residents' needs. From cozy studios to spacious four-bedroom homes, we offer a range of properties that cater to different lifestyle requirements.
Our Commitment
At ISM Management Company, we are committed to providing exceptional service to our residents. We understand the importance of timely maintenance and Responsive customer service is key to ensuring a smooth and enjoyable living experience. Our experienced staff is always available to assist with any issues or concerns you may have.
Our History
ISM Management Company was founded in 2000, and since then, we have grown steadily, expanding our portfolio of properties across the United States. Our team of experienced professionals has over 30 years of combined experience in property management, repositioning properties, construction, and real estate development.
Our Locations
We have regional offices in Southern California, Northern California, Reno, Nevada, and Knoxville, Tennessee. Our local offices are designed to provide personalized service to our residents, and we take pride in being proactive and responsive to our residents' needs.
Frequently Asked Questions
We have tried to answer the most common questions our residents ask us below. If you have any further questions or concerns, please do not hesitate to contact us.
Pay Rent Online
For your convenience, you can pay your rent online using our secure online payment system. Simply login to your account and follow the prompts to make a payment.
Management Issues
Many reviewers expressed frustration with the property management company, citing unhelpful and unresponsive staff, lack of communication, and inconsistent information.
Parking Concerns
Parking was a recurring issue, with some reviewers experiencing inconsistent parking availability, lack of notification about construction affecting parking, and difficulties scheduling parking with their unit.
Maintenance and Repairs
Some reviewers mentioned issues with maintenance and repairs, including roaches in the apartment, unaddressed repairs, and broken washing machines that went unrepaired for months.
Positive Experiences with Staff
On the other hand, a few reviewers praised specific staff members, such as Kaylie Terrance, for being kind, understanding, and proficient in their jobs.
Property Conditions
Reviewers mentioned varying experiences with property conditions, including dirty and cluttered areas, thin walls, and pleasant amenities like courtyard spaces.
Overall Experience
Reviewers had mixed experiences with the company, with some expressing satisfaction with their living situation and others citing numerous issues with management and maintenance.
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