Experience the art of exceptional real estate service
A Trusted Leader in Housing Solutions in DeKalb & Sycamore
Mason Properties stands as a reliable partner in providing housing solutions for individuals and businesses in the DeKalb and Sycamore area. Established with the goal of offering exceptional housing experiences at fair prices, we believe everyone deserves access to a comfortable and convenient home.
Exceptional Apartment & Townhouse Options
Our diverse portfolio boasts a wide range of spacious apartments and townhouses, catering to diverse needs and budgets. Whether you seek a cozy studio or a luxurious townhouse, our dedicated team will guide you through our available options to find the perfect fit.
Beyond Housing: Additional Services
Mason Properties offers more than just accommodation. We understand the diverse needs of our community, and provide a comprehensive array of services including:
Commercial Properties
- Leasing and managing office spaces, retail spaces, and industrial warehouses.
- Providing comprehensive property management solutions for owners.
Tenant Portal
- Secure online access to rent payments, maintenance requests, and communication with the office.
- Access to a dedicated tenant portal allows you to conveniently manage your tenancy.
Expert Support and Guidance
- Experienced staff ready to offer personalized assistance in finding the right property.
- Comprehensive maintenance and repair services to ensure a comfortable living or working environment.
Community-Focused Approach
We are committed to fostering a vibrant community and making a positive impact. We engage in local initiatives and prioritize maintaining safe and well-maintained properties.
Our Values
- Integrity: We operate with transparency and honesty in all our dealings.
- Professionalism: We provide exceptional customer service and maintain open communication.
- Community: We are dedicated to supporting and enhancing the communities we serve.
- Sustainability: We prioritize environmental responsibility in our practices.
Contact Us Today
With a proven track record and unwavering commitment to customer satisfaction, Mason Properties is your trusted partner in finding the perfect home, office space, or managing your commercial property. Contact us today and discover the Mason Properties difference!
Customer Service
Mason Properties has received mixed reviews regarding customer service. Seazonalgrl V. and Melody Grimes praised Ann at the front desk and Tony, the maintenance guy, respectively, for their exceptional professionalism and helpfulness. On the other hand, several reviewers have described the company's customer service as terrible, with reports of employees being dismissive, unhelpful, and even rude.
Maintenance
The maintenance crew at Mason Properties has also been a point of contention. Some reviewers have praised Tony's resourcefulness and politeness, while others have reported poor and unreliable maintenance services. Aryana Gutierrez and Anon both mentioned issues with maintenance, including delayed responses and a lack of concern for tenants' needs.
Rent and Lease
Rent increases have been a major issue for several reviewers. Ica Anne and Anon both mentioned significant rent hikes, with Ica Anne accusing the company of intentionally pushing out "unsavory" tenants. Andrew Russell reported that the company failed to contact him about the status of his application and then charged him for a credit inquiry without his permission.
Property Conditions
The condition of Mason Properties' apartments has been criticized by several reviewers. Blakely Jade described her living environment as "not worth it" due to issues with pests, broken appliances, and poor maintenance. She also mentioned concerns about security deposit refunds and reported that the company's handling of maintenance requests was inadequate.
Overall Experience
Several reviewers have expressed dissatisfaction with their overall experience at Mason Properties. They described the company as uncaring, unprofessional, and focused only on making a profit. Many reviewers advised potential tenants to avoid renting from Mason Properties, citing poor customer service, maintenance issues, and inadequate living conditions.
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