Business Details
33 Years
experience
Emergency
services
Trusted Property Management Services in Northern California
Professional Association Services has been delivering professional, efficient, and personalized community association management in Northern California since 1993. Our integration of advanced technology, including Resident Portals and digital communication tools, enhances operational efficiency and fosters seamless interactions between boards, homeowners, and residents. We prioritize collaborative management, ensuring timely production of meeting minutes, completion of action items, and regular updates to maintain transparency and accountability.Accredited by industry standards, our team of certified professionals specializes in governance, financial stewardship, and property maintenance, adhering to best practices that protect community assets and enhance quality of life. With a philosophy rooted in quality, service, performance, and integrity, we empower associations through comprehensive solutions, from budget development to emergency response, while maintaining a locally owned and operated structure that prioritizes community-specific needs.
Services
Property Management
Association Governance
Financial Services
Community Building
Online Services
Resident Portal
Maintenance Programs
Election Assistance
Expert Witness Services
Details
- Year established: 1993
Highlights and features
- We offer 24-hour emergency response for urgent community needs.
- Our team includes certified managers through CACM and CAI organizations.
- Locally owned and operated with deep Northern California expertise.
- Electronic document retention ensures secure and accessible records.
- Thorough board packets and site inspections guarantee informed decision-making.
Associations and certifications
- Accredited Association Management Company
What people say
Improved communication
Proactive management
Responsive support
Transparent financial oversight
Effective issue resolution
Services
Property Management
Our property management services ensure well-maintained communities through regular site inspections, vendor coordination, and resident communication. We identify and resolve maintenance issues promptly, leveraging a network of screened vendors to uphold quality standards. Residents can report concerns via our Resident Portal or 24-hour emergency line, ensuring timely resolution and long-term asset protection.
Association Governance
We provide governance support focused on communication, policy implementation, and board collaboration. Our services include meeting minute preparation, action item tracking, and policy enforcement to ensure compliance with CC&Rs and bylaws. This structured approach fosters transparency and empowers boards to make informed decisions aligned with community interests.
Financial Services
Our financial services include budget development, reserve funding, and comprehensive reporting to safeguard community fiscal health. We produce accounts receivable reports, balance sheets, and budget comparisons, ensuring accurate financial oversight. This enables associations to make data-driven decisions while maintaining compliance with legal and operational requirements.
Online Services
The Resident Portal offers 24/7 access to community documents, payment systems, and communication tools. Residents can securely log in to view information, update personal data, and stay informed about community activities. This digital platform enhances convenience, reduces administrative burdens, and promotes resident engagement through centralized, real-time access.
Community Building
Our community building initiatives focus on fostering resident involvement through events, newsletters, and communication programs. By promoting volunteerism and transparent dialogue, we strengthen community cohesion and improve member satisfaction. These efforts create a positive living environment where residents feel connected and valued.
People
Susan L. Hoffman
Founder and CEO
Susan L. Hoffman established Professional Association Services in 1993, bringing decades of expertise in community association management. Certified by CAI and CACM, she oversees strategic operations and ensures adherence to governance standards. Her leadership emphasizes collaboration, accountability, and resident satisfaction.
HOA Board President
Gilroy Board Member
A Gilroy HOA board member since 2017, this individual oversees community governance and collaborates with management to address resident concerns. They prioritize fiscal responsibility and operational transparency, ensuring alignment with association goals and regulatory requirements.
Questions
What services does a management company provide?
A management company handles assessment collection, vendor oversight, financial reporting, and serves as a communication hub for boards and residents.
How are HOA assessments determined?
Assessments are based on annual budgets covering operating expenses and reserves, divided among units as outlined in governing documents.
Can residents access community documents online?
Yes, through our Resident Portal, which provides 24/7 access to documents, payment systems, and community updates.
How does the company handle maintenance requests?
Residents submit requests via the Resident Portal or emergency line, and our team coordinates vendor services for prompt resolution.
Are board meetings open to all residents?
Yes, meetings are open, with schedules published in newsletters and online calendars for community participation.
What happens if assessments are unpaid?
Late payments incur fees, and prolonged nonpayment may result in liens or foreclosure as permitted by governing documents.
