Business Details
23 Years
experience
Emergency
services
Your Trusted Property Management Partner in Rio Rancho
Kellogg Agency has been delivering premium property management services since May 2003. As a family-owned and operated company based in Rio Rancho, New Mexico, we combine cutting-edge technology with decades of industry experience to create efficient systems that protect property owners' investments. Our team adheres to strict accounting guidelines and industry-specific regulations while maintaining a personal touch in all client interactions.With specialized expertise in tenant screening, maintenance coordination, and financial reporting, we ensure compliance with fair housing laws and landlord-tenant regulations. Our commitment to continuing education through organizations like NARPM positions us as trusted leaders in the property management sector, serving both local and out-of-state property owners with transparency and professionalism.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Eviction Handling
Marketing Services
Vendor Management
Annual Inspections
Owner Portal Access
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of property management experience with NARPM-certified professionals
- Our robust screening process reduces evictions through comprehensive background checks
- We implement patented risk management strategies protecting owners' investments
- Our team provides 24/7 maintenance response with licensed and insured vendors
- We deliver detailed year-end financial reports for tax preparation and investment analysis
Associations and certifications
- National Association of Residential Property Managers (NARPM)
What people say
Professional, skilled, friendly
Minimal vacancies
Responsive to needs
Detailed year-end reports
Terrific job selling property
Services
Property Management
Our comprehensive property management handles all aspects of rental property operations. We coordinate tenant relations, enforce lease agreements, and maintain property value through regular inspections. With 20 years of local market expertise, we maximize rental income while minimizing owner stress through proactive maintenance and financial oversight. Our services include lease administration, vendor coordination, and compliance management for residential properties.
Tenant Screening
Our rigorous tenant screening process reduces eviction risks through multi-layered verification. We evaluate credit history, employment status, and criminal background while complying with fair housing regulations. Our proprietary screening system identifies qualified tenants who maintain properties and pay rent promptly. This thorough approach has resulted in consistently low turnover rates and satisfied property owners across the Rio Rancho area.
Maintenance Coordination
We manage all property maintenance needs with licensed, insured vendors who provide quality work at competitive prices. Our 24/7 emergency response system handles urgent repairs while regular inspections identify maintenance needs proactively. Owners receive detailed invoices and receipts through our online portal, ensuring complete transparency in all maintenance expenditures and property upkeep activities.
Financial Reporting
Our detailed financial reporting provides real-time visibility into property performance. Owners access monthly statements, transaction records, and tax documents through a secure online portal. We handle rent collection, expense tracking, and direct deposit payments while maintaining strict accounting standards. Year-end reports simplify tax preparation with comprehensive income and expense documentation for each managed property.
Eviction Handling
We manage the eviction process efficiently while following all legal requirements. Our experience with New Mexico landlord-tenant law allows quick resolution of lease violations, typically completing evictions within 2-3 weeks. We coordinate court appearances and documentation for uncontested evictions, minimizing financial losses while protecting owners' legal rights throughout the Rio Rancho jurisdiction.
People
Courtney Warnock
Owner & Qualifying Broker
With over 15 years in property management, Courtney graduated from the University of Denver with a BS in Business. She holds NARPM certification and New Mexico real estate licenses. Her expertise in local market dynamics and tenant relations has driven the company's success since 2003.
Jennifer Kellogg
Owner & Associate Broker
Jennifer brings academic expertise from Boston College's sociology program and practical experience in property management. As a NARPM-certified Master Property Manager, she contributes strategic leadership to the company's operations and industry initiatives.
Michelle Poorbaugh
Maintenance Manager
Michelle oversees vendor operations and maintenance coordination with 18 years of experience. She manages repair logistics and vendor relationships while ensuring timely property maintenance. Her background includes comprehensive property inspection protocols and tenant communication strategies.
Corrine Otero
Leasing Manager
Corrine handles property marketing and tenant placement with extensive local market knowledge. She conducts property inspections and manages leasing operations. Her focus on responsive tenant relations has contributed to the company's low vacancy rates since joining in 2011.
Audra Dodson
Associate Broker
Audra specializes in senior housing transitions and investment property management. With local market expertise since 1973, she provides personalized service for property sales and management needs while maintaining active community involvement.
Questions
What property management services do you offer?
We provide full-service property management including tenant screening, rent collection, maintenance coordination, financial reporting, and eviction handling for residential properties in Rio Rancho and surrounding areas.
How do you protect property owners' investments?
We implement strict tenant screening, regular property inspections, and 24/7 maintenance response. Our NARPM-certified team follows all housing regulations and provides $3,000 pet damage protection for approved tenants.
What makes your tenant screening process effective?
Our comprehensive screening evaluates credit history, employment verification, criminal background checks, and rental history. We use specialized screening tools for pets and service animals while maintaining fair housing compliance.
How do you handle property maintenance emergencies?
We offer 24/7 emergency maintenance response with licensed vendors. Our team coordinates urgent repairs and communicates directly with tenants and property owners to resolve issues promptly.
What financial reporting tools are available to owners?
Owners access real-time accounting through our portal, including monthly statements, transaction records, and tax documents. We provide detailed expense reports and year-end summaries for tax preparation.
Do you offer guarantees for your services?
Yes, we offer three guarantees: Results Guarantee (no payment until tenant placement), Lease Placement Guarantee (free replacement tenant if early move-out), and Pet Damage Guarantee (up to $3,000 coverage).
