Your Path to Homeownership
Our Mission
Cross Timbers Mortgage empowers individuals and families to achieve homeownership through a seamless and personalized mortgage experience. We view our role as more than just financing homes; we guide our clients through the process with expertise, transparency, and genuine care.
Who We Are
Our talented team of experienced mortgage professionals has extensive knowledge of the Oklahoma and Florida markets. We are passionate about providing personalized financial solutions that meet each client's unique needs and circumstances. We pride ourselves on:
- Honest & open communication: We believe in clear and consistent communication throughout the entire process, ensuring you are fully informed and empowered.
- Tailored solutions: We take the time to understand your financial goals and preferences, offering a variety of loan options to match your individual needs.
- Fast & efficient processing: We streamline the steps to ensure a smooth and timely mortgage experience.
- Exceptional customer service: Your satisfaction is our top priority. We are committed to providing responsive support, personalized guidance, and clear explanations every step of the way.
Our Services
Cross Timbers Mortgage offers a comprehensive array of services to meet your diverse needs:
- Residential mortgages: Purchase loans, refinancing, FHA, VA, USDA, Jumbo loans, and more.
- Mortgage education: We provide helpful resources and workshops to empower you to make informed financial decisions.
- Custom loan solutions: We work with you to tailor a financing plan that aligns with your unique situation and goals.
- Streamlined process: Our efficient online application and digital document management expedite the entire experience.
Our Values
Our core values guide our actions and interactions:
- Integrity: We conduct ourselves with honesty, transparency, and ethical practices.
- Customer focus: Your needs are our highest priority. We listen attentively and strive to exceed your expectations.
- Innovation: We embrace technology and industry advancements to simplify your mortgage journey.
- Community: We are proud to support local initiatives and contribute to the communities we serve.
Exceptional Service
The reviews demonstrate exceptional service from Crosstimbers, particularly from Chad Caplinger and his team. They are commended for their professionalism, quick responses, and clear explanations. Customers praise the team's ability to guide them through the 18-month process of financing a new home and advocate for their interests.
Smooth and Efficient
The reviews highlight the team's expertise in making the process smooth and efficient. They were able to get competitive rates and provided excellent communication throughout the process. Customers praised Chad's ability to get them a rate quickly and make the process easy.
Communication Issues
However, one reviewer expressed dissatisfaction with Chad's communication skills and attitude. They felt that Chad's team was unclear in their communication and threatened to select an interest rate without their input. The reviewer was left with a bad impression and would not rely on the company again.
Industry-Leading Service
Despite the single negative review, the majority of the reviews praise Crosstimbers for their industry-leading service. Customers appreciate the team's professionalism, transparency, and ability to deliver excellent results. They highly recommend the company to others and express satisfaction with the mortgage process.
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