Business Details
Professional Property Management Services
East Coast Real Estate Group delivers world-class property management services across Maryland, West Virginia, and Pennsylvania. With over 75 years of combined experience, our team specializes in maximizing rental profits while minimizing owner effort. We offer comprehensive solutions including property marketing, resident screening, maintenance coordination, and financial reporting. Our proprietary pet damage guarantee and HVAC preventative maintenance programs set us apart in the industry. Accredited by the Better Business Bureau with an A rating, we maintain memberships in the National Association of Residential Property Managers and the National Association of Realtors.Our technology-driven approach features virtual meetings, electronic agreements, and 24/7 maintenance requests. Backed by 1,000+ online reviews, we serve investors in Frederick, Washington, Berkeley, Jefferson, and Franklin counties. Our client guarantees ensure satisfaction with no termination fees within the first 60 days. Led by President Tom Tinsley and Vice President Drew Peters, our team combines Fortune 500 operational expertise with local market knowledge to deliver exceptional results.
Services
Property Marketing
Resident Screening
Maintenance Coordination
Rent Collection
Financial Reporting
Eviction Assistance
Legal Compliance
Property Inspections
Highlights and features
- 75+ years combined real estate experience with local market expertise
- Proprietary pet damage guarantee covering up to $1,000 in damages
- No termination fees within first 60 days of service
- Industry-leading HVAC preventative maintenance program
- Accredited by BBB with A+ rating and 1,000+ online reviews
Associations and certifications
- Better Business Bureau
- National Association of Residential Property Managers (NARPM)
- National Association of Realtors (NAR)
What people say
Responsive service
Superb value
Knowledgeable team
No complaints
Highly recommend
Services
Property Marketing
Our property marketing leverages professional photography, virtual tours, and targeted online listings to attract qualified tenants. We utilize Zillow, Realtor.com, and local MLS platforms to maximize exposure. Our strategic pricing analysis ensures competitive positioning while maintaining profitability for property owners.
Resident Screening
Comprehensive resident screening includes credit checks, criminal background reports, rental history verification, and income assessment. Our standardized criteria ensures qualified tenants while maintaining fair housing compliance. We handle all communication with applicants throughout the screening process.
Maintenance Coordination
Our maintenance team manages all property repair needs from emergency plumbing issues to routine HVAC servicing. We maintain a network of licensed contractors and provide 24/7 emergency response. Regular property inspections help identify potential issues before they become major problems.
Financial Reporting
Monthly financial statements track rental income, expenses, and owner distributions. Our online portal provides real-time access to account balances and transaction history. We handle all rent collection and late payment follow-up, ensuring timely payment to property owners.
Legal Compliance
We ensure properties meet all local, state, and federal regulations including safety codes and fair housing laws. Our team prepares legally compliant lease agreements and handles eviction proceedings when necessary. Regular updates keep owners informed about changing regulations affecting their investments.
People
Tom Tinsley
President
President and owner with MD, PA, and WV real estate licenses. 15+ years in property management and investment. Former Fortune 100 sales executive with expertise in strategic planning and operations. Leads local market initiatives and client relations.
Drew Peters
Vice President of Operations
Licensed real estate agent in WV, MD, and PA. 15+ years management experience with Fortune 500 companies. Specializes in strategic planning and performance management. Oversees day-to-day operations and process optimization.
Michele DeTorres
Executive Assistant
Brings extensive property management operations experience. Manages new investor onboarding and client service initiatives. Coordinates company-wide process improvements and system implementations.
Regina Astillero
Resident Services Coordinator
Bachelor's degree in Tourism with hospitality certification. Handles resident communications and service requests. Manages lease renewals and utility coordination during move-in/move-out processes.
Kellen Gauss
Property Manager
9+ years property management experience across six states. Expertise in investor relations and portfolio growth. Oversees property operations in multiple markets while maintaining quality standards.
Questions
What areas do you serve?
We provide property management services in Frederick, Washington, Berkeley, Jefferson, and Franklin counties across Maryland, West Virginia, and Pennsylvania.
Do you offer a satisfaction guarantee?
Yes! If you're not satisfied within the first 30 days, we'll cancel your agreement with no termination fee (within 60 days of closure).
How do you handle maintenance emergencies?
Our 24/7 maintenance request system ensures emergency repairs receive immediate attention. We dispatch qualified contractors to resolve critical issues promptly.
What's your pet damage protection?
We offer a unique pet guarantee covering up to $1,000 in damage beyond security deposits. Residents pay a small monthly administrative fee for this coverage.
How are rent collections handled?
We manage all rent collection processes with automated payment systems. Owners receive timely payments while we handle late payment follow-up and documentation.
Do you assist with lease terminations?
We navigate legal eviction processes when necessary and help find replacement tenants. Our lease guarantee covers early terminations under specific conditions.
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