Business Details
22 Years
experience
Emergency
services
Your Trusted Property Management Partner in Southeastern Idaho
Five Star Property Management has been a trusted leader in residential and commercial property management since 2004. Our Pocatello-based team specializes in managing single-family homes, multi-family units, apartments, condominiums, and homeowners associations across Southeastern Idaho. With over two decades of combined experience, we leverage local market expertise to optimize rental income while minimizing owner stress. Our streamlined approach eliminates hidden fees through a transparent percentage-based management model that only charges when properties generate income.We maintain rigorous tenant screening processes, enforce timely rent collection, and coordinate proactive property maintenance through a network of licensed contractors. Our technology-driven platform provides real-time financial reporting and 24/7 emergency response capabilities. As active members of the Pocatello business community, we combine personalized service with industry-leading standards to protect property values and ensure long-term investment success.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
HOA Management
Multi-Family Management
Apartment Management
Lease Administration
Market Analysis
Details
- Year established: 2004
Highlights and features
- Local Pocatello/Chubbuck property managers with 20+ years combined experience
- Full-time property management company with no real estate sales distractions
- Transparent fee structure with no hidden charges or minimums
- Proven marketing strategies that reduce vacancy periods by 30%
- 24/7 emergency maintenance response network
Services
Property Management
Our comprehensive property management services cover all aspects of rental property operations. We handle marketing, tenant relations, maintenance coordination, and financial reporting while maintaining strict compliance with Idaho landlord-tenant laws. Our local expertise ensures optimal rental pricing and reduced vacancy periods through targeted marketing strategies.
Tenant Screening
We implement rigorous tenant screening processes that include credit checks, criminal background investigations, rental history verification, and employment confirmation. This multi-layered approach minimizes risk by identifying qualified applicants who will maintain property value and comply with lease terms.
Maintenance Coordination
Our maintenance services include 24/7 emergency response, routine inspections, and preventive maintenance scheduling. We work with a network of licensed contractors to ensure timely repairs while maintaining cost efficiency through competitive bidding and quality control measures.
Financial Reporting
We provide detailed monthly financial statements, online payment tracking, and expense management through our secure owner portal. Our transparent reporting system includes rent collection records, maintenance costs, and property performance metrics to help owners make informed investment decisions.
HOA Management
Our HOA management services include policy enforcement, dispute resolution, financial administration, and property maintenance oversight. We ensure compliance with CC&Rs while maintaining common areas and facilitating board meetings to promote community harmony and property value preservation.
People
Kevin
Property Services Manager
Kevin has led property operations since 2015, combining technology expertise with exceptional customer service. He manages vendor relationships and resident communications while maintaining a focus on operational efficiency and client satisfaction.
Daysha
Client Services Manager
A Pocatello native with marketing expertise, Daysha oversees client relations and community engagement. Her attention to detail and local market knowledge ensure personalized service for property owners and residents alike.
Katie
Accounting Services Manager
Katie manages financial operations with precision and care, bringing over five years of property accounting experience. Her calm demeanor and technical expertise ensure accurate financial reporting and timely owner payments.
Trent
Contractor Services Coordinator
Trent coordinates maintenance operations with a network of trusted vendors. His organizational skills and local Idaho connections ensure timely, quality repairs while maintaining cost efficiency for property owners.
Julee
Client Services Coordinator
Julee brings 15 years of customer service experience to her role, managing resident inquiries and lease administration. Her background in health education contributes to effective communication and problem-solving with property owners and tenants.
Questions
How quickly do you begin managing properties after contract signing?
We initiate property management within one business day of contract execution, immediately starting marketing and leasing activities.
What's your typical tenant placement timeline?
We utilize multiple marketing platforms to find qualified residents quickly, typically placing tenants within 2-4 weeks depending on property specifications.
How do you handle rent collection and late payments?
Residents can pay through multiple channels with automated reminders. Late payments trigger immediate follow-up while maintaining compliance with Idaho landlord-tenant regulations.
What maintenance services do you provide?
We offer 24/7 emergency response, routine inspections, and preventive maintenance through a network of licensed contractors with competitive pricing.
Can owners access financial reports online?
Yes, our secure portal provides real-time access to income statements, expense reports, lease documents, and property performance metrics.
How do you handle property damage claims?
We coordinate repairs through insured partners and collect reimbursement from residents for damages beyond normal wear and tear.
