Business Details
24 Years
experience
Emergency
services
Your Trusted Partner for Real Estate Access Solutions
Founded in 2002, SentriLock has established itself as a leader in real estate access management solutions. Our commitment to stability, superior technology, and exceptional customer service has driven our growth and earned the trust of over 500,000 agents nationwide. We hold ISO 9001 certification, reflecting our dedication to quality standards and continuous improvement. Our core values of innovation, customer focus, and accountability guide every aspect of our operations, from product development to client support. With over two decades of industry experience, we have perfected our technology through direct feedback from real estate professionals, resulting in solutions like our patented lockbox systems and AI-powered SAM assistant.Our environmental commitment extends to sustainable product design and energy-efficient operations, reducing carbon footprints through optimized access solutions. As a 100% NAR-owned company, we maintain complete transparency in pricing and data privacy while delivering cutting-edge tools that streamline real estate workflows and enhance client experiences.
Services
Electronic Lockboxes
Showing Service
Property Management
Temporary Access
SentriConnect App
ClientConnect Platform
SAM AI Assistant
Details
- Year established: 2002
Highlights and features
- 20+ years of real estate technology innovation since 2002
- ISO 9001 certified quality management system
- Industry-first AI assistant (SAM) for automated scheduling
- 96% customer satisfaction with US-based support team
- Patented lockbox security with 10-year battery life
Associations and certifications
- ISO 9001
What people say
Secure and reliable
Easy to use app
Excellent support team
Professional appearance
Seamless access control
Services
Electronic Lockboxes
SentriLock's electronic lockboxes provide the highest security for real estate professionals. Featuring corrosion-resistant steel construction and 10-year batteries, these lockboxes offer multiple access methods including app control, NFC tapping, and secure keypad entry. The system sends real-time notifications when accessed, ensuring complete transparency and control for property owners and agents.
Showing Service
Our comprehensive showing service streamlines home showings with integrated calendar management, automated rescheduling, and client tracking features. The platform allows agents to plan efficient itineraries using Google Routes integration while maintaining client communication through the ClientConnect app. SAM, our AI assistant, optimizes scheduling efficiency by automating routine tasks and providing traffic-based departure alerts.
Temporary Access
SentriConnect provides secure temporary access solutions for contractors, appraisers, and out-of-area agents. Through the mobile app, users can generate revocable access codes with specific time windows from 30 minutes to 31 days. The system maintains detailed audit logs and sends instant notifications for all access events, ensuring complete security and accountability for property access.
ClientConnect Platform
The ClientConnect platform helps agents manage client relationships throughout the real estate transaction process. It enables agents to maintain client rosters, track property interests, and share new listings directly through the app. The system facilitates feedback collection after showings and provides tools for guiding clients from initial viewings to final walkthroughs with integrated communication features.
SAM AI Assistant
SAM, the industry's first AI-based virtual assistant for real estate, enhances productivity by automating showing rescheduling and optimizing time management. The intelligent system provides departure alerts based on current traffic conditions, reduces phone call back-and-forth, and integrates with calendar functions to maintain efficient scheduling. SAM's capabilities continue to evolve through machine learning and user feedback.
People
Scott Fisher
CEO & Founder
Scott Fisher founded SentriLock in 2002 and has led its growth into the industry's leading access management solution. With over two decades of real estate technology experience, he has driven innovation in secure property access systems.
Rob Kranz
Chief Financial Officer
Rob Kranz oversees SentriLock's financial operations with extensive experience in financial management for technology companies. He plays a key role in maintaining the company's financial health and supporting its continued innovation.
Chuck Shroder
Chief Operating Officer
Chuck Shroder manages day-to-day operations at SentriLock, ensuring efficient delivery of products and services. With deep industry knowledge, he focuses on optimizing processes to maintain the company's high service standards.
Michelle Piper-Wright
Chief Human Resources Officer
Michelle Piper-Wright leads SentriLock's human resources strategy, fostering a culture of innovation and collaboration. She focuses on talent development and maintaining the company's core values across all operations.
Jeff Montgomery
Vice President, IT & Engineering
Jeff Montgomery directs IT and engineering efforts at SentriLock, driving technological advancements in access management solutions. He leads the development of innovative features like the SAM AI assistant and secure access systems.
Questions
What real estate technology solutions do you offer?
We provide integrated solutions including electronic lockboxes, showing management services, temporary access systems, and AI-powered scheduling tools through our SentriKey and SentriConnect platforms.
How secure are your lockbox systems?
Our lockboxes feature high-strength steel construction, bolt-cutter resistant shackles, and 10-year batteries. They include multiple access methods with real-time notifications and have the highest industry security ratings.
Do you offer support for new users?
Yes, we provide comprehensive onboarding, training resources, and US-based customer support with 22-second average response times and 96% satisfaction ratings.
Can out-of-area agents access properties?
Yes, our system allows temporary access for non-members through FlexCodes and the SentriConnect app, ensuring compliance with industry regulations.
How does your AI assistant help real estate agents?
SAM, our AI assistant, automates showing rescheduling, provides traffic-based departure alerts, and streamlines workflow management to improve agent productivity.
