Choose Your Lifestyle, Choose Heritage Forest
Our Vision: Creating a Community where Relaxation Meets Modern Living
Heritage Forest Apartments offers a distinctive living experience in Newport News, Virginia. We pride ourselves on providing modern apartment homes and exceptional amenities within a welcoming and vibrant community. Our dedicated team understands the importance of a comfortable and convenient lifestyle, which is why we offer a comprehensive selection of features and services designed to surpass your expectations.
What Sets Us Apart
At Heritage Forest Apartments, we prioritize:
- Luxury living: Spacious one, two, and three-bedroom apartment homes featuring gourmet kitchens, luxurious bathrooms, and ample closet space.
- Resort-inspired amenities: Relax by our sparkling swimming pool, stay active in our state-of-the-art fitness center, or enjoy the water park feature for family fun.
- Convenience at your fingertips: Flexible online rent payment options, seamless online community management, and dedicated maintenance services.
- Central location: Close proximity to shopping, entertainment, dining, and major highways.
Our Apartment Homes
We offer various floor plans to cater to different lifestyles. Choose from:
- The Elm: Perfect for individuals seeking cozy and stylish living.
- The Willow: Ideal for families with its spacious layout and two bedrooms.
- The Sycamore: Ideal for larger families with its generous space and three bedrooms.
Community Features
Our community boasts an array of amenities designed to foster a sense of connection and relaxation:
- Sparkling swimming pool and water park feature
- Modern fitness center
- Relaxing clubhouse
- Lushly landscaped grounds
- Convenient on-site parking
Dedicated Services
We understand the importance of a seamless living experience. Our dedicated team offers:
- Online rent and payment options
- Online community management platform
- Responsive maintenance services
- Responsive and helpful resident services
Experience the Heritage Forest Difference
At Heritage Forest Apartments, we believe in creating a community where residents feel at home. Contact us today and discover the perfect apartment home for you!
Overall Review Summary
This apartment complex has received mixed reviews from its residents. While some have had positive experiences, others have faced numerous issues with the staff, maintenance, and neighbors.
Positive Experiences
Some residents have praised the office staff, particularly Samantha, Nicole, and Torrie, for being friendly, compassionate, and helpful. They have gone above and beyond to assist with issues and have made residents feel valued.
Negative Experiences
However, many residents have expressed frustration and disappointment with the complex. Common issues include:
- Poor Staff Service: Residents have reported rude and unhelpful staff, with some experiencing long wait times or being hung up on when calling the office.
- Maintenance Issues: Maintenance workers have been accused of entering apartments unannounced, and some have reported incomplete or poor-quality repairs.
- Noise and Disruptions: Loud neighbors, barking dogs, and noise disturbances have been common complaints.
- Unorganized Office: Residents have reported difficulties in getting answers or assistance from the office staff, with some experiencing ignored calls and emails.
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